Gen21 Infotech also offers a wide range of professional and post go-live maintenance services to install, adapt, implement and support the system to suit the needs of each individual customer. Our dedicated product support teams include project managers, business analysts, installation engineers, data migration experts and implementation and training consultants who provide world class professional services to support our clients and ensure successful product deployments. Services include,
• Business Analysis
• Project Management
• Integration Services
• Installation & Support
• Data Migration
• Training & Implementation
• Support & Maintenance
• Account Management
Business analysis through elaborate reviews at the beginning of the project lifecycle enables developing a detailed understanding about the client’s specific needs. A set of system requirements is prepared based on the business analysis prior to the implementation.
Our Project management team possesses experience of single-site, multi-site and complex multi-channel implementations, using a structured methodology based on best-practice principles for time and resource planning, budget control, expectation management and risk containment.
As every customer has different needs as per their operation standards, we provide an option to customize our system to support client’s data and workflow requirements.
Integration to essential support systems is vital to achieving maximum business potential. Our products already have a wide range of ‘pre-built’ interfaces for the most popular broadcast support and financial management systems, with custom systems easily developed on request.
Implementation team offers installation service and technical support for the set-up and maintenance of database and application installations on the clients selected hardware in live, test and training environments.
Data migration specialists provide services based on established and proven methodology for managing migration to support data transfer from older or complementary systems.
Training and implementation
Experienced implementation consultants help customers adapt to new products quickly through the formal user training with hands-on exposure to the system. We recommend training the key users from each operational department undergoing direct training on a ‘train-the-trainer’ mode.
Support and maintenance
We support implementations at sites and remote, on-line, telephone support after implementation. Our support team offers query clarifications, issues fixing as well as functional and technical upgrades for new releases.
For continual assistance, clients are supported by our dedicated local support teams. Support managers initiate periodic review and planning meetings. These forums allow Infotech to better understand client’s businesses and help them realize their important business and operational goals.